Why Managed Services
Secure
Practice ICT Security and Protection is critical and at the core of everything we do.
Scalable
Scale your business from 1 to 250 users
Reliable
Guaranteed up time through proactive maintenance and support
Fast
Get up and running fast.
Fast technology
Fast support
Managed Service Offering
Essential
The essentials to keep your business technology running smoothly and securely.
Inclusions
- Month to Month Agreement
- 24x7 Monitoring
- Unlimited Remote Support
- Technology Documentation
- Annual Technology Review
- Annual Empower Session
- Annual Security & Data Audits
Support Inclusions
- Business Security Management
- Managed Antivirus & Malware
- User Management
- JumpCloud Management
- Annual Security Audit & Testing
- User Management
- Cloud Storage Management
- Cloud Backup Management
- Annual Simulated Backup Recovery
- GSuite & Office 365 Management
- Network Management
- User Management
- Domain Management
- DNS Management
- Printer Management
- SIP Phone Management
Proactive
Covers most business support needs, includes onsite support and Bi Annual review, empower sessions and audits.
All Essential +
- Unlimited Onsite Support
- Bi-annual Technology Review
- Bi-annual Empower Session
- Bi-annual Security and Data Audits
Extra Inclusions
- MFA Security Management
- RDP Guard
- Azure Management
- Bi-annual Security Audit & Testing
- On-premise Storage Management
- On-premise Backup Management
- Bi-annually Simulated Backup Recovery
- Firewall Management
- VPN Management
- Wireless Management
- Workstation and terminal management
– PC & Mac - User Management
- Operating System Updates & Management
- Approved Third Party Software Updates
- Chrome Browser Management
- Chromebox / Chromebook Management
Complete
Our complete support cover, including emergency support, quarterly reviews, empower sessions and audits.
All Proactive +
- Unlimited Emergency Support
- Quarterly Technology Review
- Quarterly Empower Session
- Quarterly Security & Data Audit
Extra Inclusions
- Quarterly Security Audit and Testing
- Active Directory Management
- Group Policy Management
- Quarterly Simulated Backup Recovery
- Website Management & Support
- Windows Server Management & Support
- Bring Your Own Device (BYOD)
- Phone & Tablet support
Terms
- Minimum commitment is 5 users which is covered under base business cost
- Remote and Onsite support only during standard business hours, 8:30am to 5:00pm AEST. Emergency support includes remote and onsite support from 8:30am to 10pm including weekends and public holidays.
- Please see Technica Master Service Agreement, Managed Support Agreement and proposal for full terms and conditions.